Refund policy

Welcome to Urban Gems Studio, operated by CFE DONUTS, LLC. We want every purchase from our online store to feel thoughtful, straightforward, and dependable. Because clothing is personal and fit, color, fabric, and styling preferences can vary from person to person, we have created this Return and Refund Policy to explain how returns, exchanges, refunds, and order concerns are handled.

By purchasing women's apparel from our website, you acknowledge and agree to the procedures described below, subject always to any rights that cannot lawfully be waived under applicable law.

1. Eligibility for Returns

Unless a different return period is specifically stated on a product page or during checkout, eligible merchandise may generally be returned within 30 calendar days after delivery.

To qualify for an ordinary return, merchandise should:

Be unworn and unused;
Be in its original condition;
Be free from stains, makeup marks, perfume, smoke odor, pet hair, washing, or other signs of use;
Include original tags, labels, packaging, or accessories when reasonably applicable;
Not have been altered, repaired, embroidered, dyed, or otherwise modified after delivery; and
Be accompanied by sufficient order information for us to identify the purchase.

For apparel, customers should try garments on carefully while wearing appropriate undergarments and should avoid removing tags until they are certain the item is suitable.

We reserve the right to decline an ordinary return where the merchandise has been substantially worn, damaged, altered, washed, or otherwise returned in a condition that prevents reasonable resale.

2. Apparel-Specific Return Considerations

Women's apparel may include garments with different materials, construction methods, textures, silhouettes, stretch characteristics, and sizing conventions. A customer's perception of fit may therefore differ from the measurements or photographs shown online.

A difference between a customer's preferred fit and the stated measurements does not automatically constitute a defective product.

Customers are encouraged to review:

Size charts;
Product measurements;
Material descriptions;
Care instructions;
Product photographs; and
Any fit or styling information provided on the applicable product page

before completing a purchase.

Minor variations in color caused by lighting, photography, screen settings, or device displays are not necessarily considered defects.

3. Defective, Damaged, or Incorrect Merchandise

We want to know promptly if something went wrong.

If you receive merchandise that appears defective, materially damaged during transit, materially different from what you ordered, or otherwise incorrect, please contact us as soon as reasonably possible.

Your message should include:

Your full name;
Order number;
Description of the problem;
Photographs showing the issue;
Photographs of the packaging when shipping damage may be involved; and
Any other information reasonably necessary to investigate the matter.

Where an item is confirmed to be defective, damaged, or incorrectly supplied, we may offer an appropriate remedy, which may include a replacement, exchange, repair where reasonably available, store credit, or refund.

Nothing in this Policy limits any non-waivable legal rights available to consumers.

4. How to Request a Return

Before sending merchandise back, contact:

CFE DONUTS, LLC
Attn: OLIVER LASZLO HARMAT
Email: [email protected]
Return Address:
10457 County Line Rd
Spring Hill, FL 34609

Please do not automatically ship merchandise to the return address without first contacting us. A return authorization or return instructions may be necessary to ensure that the merchandise can be matched with the appropriate order.

5. Return Shipping Costs

For ordinary returns based on preference, size, fit, color preference, or change of mind, the customer may generally be responsible for the cost of returning the merchandise unless we expressly provide otherwise.

If the return is caused by an error on our part, such as shipment of an incorrect item or merchandise confirmed to be defective, we will determine an appropriate method for addressing reasonable return-shipping costs.

Customers should retain proof of shipment until the return has been processed.

6. Refund Processing

After returned merchandise is received, we may inspect it to confirm eligibility.

Approved refunds are generally issued to the original payment method. The timing for the funds to appear in a customer's account may depend on the payment provider, card issuer, bank, or other financial institution.

A refund may include the eligible merchandise purchase price and applicable taxes, subject to the circumstances of the return.

Original shipping charges, where applicable, may not be refundable for ordinary preference-based returns.

7. Partial Refunds

A partial refund may be considered where merchandise is returned with a minor condition issue that does not justify complete rejection of the return but reasonably affects resale value.

Examples may include:

Missing original packaging;
Minor handling marks;
Missing removable accessories;
Damage caused after delivery; or
Other conditions inconsistent with the merchandise being returned in its original state.

We will not use this provision to improperly reduce a refund where applicable law requires a different remedy.

8. Items That May Not Qualify for Ordinary Returns

Certain merchandise may be excluded from ordinary returns when appropriate, including:

Items that have been worn;
Washed or laundered garments;
Garments with visible makeup, deodorant, perfume, or other stains;
Merchandise damaged after delivery through misuse;
Customized or personalized products, where applicable;
Merchandise altered at the customer's request;
Items returned outside the applicable return period; and
Products specifically identified at checkout as non-returnable.

This section does not eliminate rights relating to defective, misdescribed, or otherwise legally nonconforming merchandise.

9. Exchanges

Where inventory permits, we may offer an exchange for another size, color, or equivalent product.

Because inventory changes quickly, an exchange cannot always be guaranteed. If the requested replacement is unavailable, we may instead provide a refund or another remedy appropriate to the circumstances.

10. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has entered fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may instead need to follow the applicable return procedure.

11. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an order is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before reshipment.

If the mistake originated with us, we will work with the customer to determine an appropriate resolution.

12. Fraud, Abuse, and Repeated Returns

We want the return process to remain fair to all customers. We may review unusual patterns of returns, suspected fraudulent activity, materially inaccurate claims, or abuse of promotional or refund procedures.

We will not use this provision to deny a legitimate consumer remedy required by law.

13. Tennessee Law and Consumer Rights

This Policy is intended to operate consistently with applicable Tennessee law, including the Tennessee Consumer Protection Act of 1977. Tennessee law prohibits unfair or deceptive acts or practices affecting trade or commerce.

Nothing in this Policy is intended to waive, restrict, or replace a consumer protection, warranty, refund, or other right that cannot legally be waived.

To the extent legally permissible, disputes concerning this Policy will be interpreted under the laws of the State of Tennessee, without applying conflict-of-law principles that would require another state's law.